Item: Air Con Recharge
Price: £59.95
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You’re ordering from Farmer Autocare Ltd.
Our Head Office is located at Thain House, 226 Queensferry Road, Edinburgh, EH4 2BP. You can contact us by:
Email via our contact form
Telephone on 0131 332 4900
To reach your local Farmer Autocare you will find your local centre number on the find your local centre page of our website www.farmerautocare.com
Farmer Autocare Limited is registered in Scotland with Company Registration Number SC246050. Our Registered Office is:
Thain House
226 Queensferry Road
Edinburgh EH4 2BP
Our UK VAT Registration Number is GB 814 216 165.
You should be delighted with the services and products you receive from us. If you have any query or complaint about the quality of the merchandise you have ordered and received please contact our Head Office Customer Service Team by letter, email, telephone or fax as noted above.
Please speak to the Manager in the first instance. If he or she cannot resolve the matter to your satisfaction please contact Customer Services on the address above.
Please ensure you retain your invoice, as proof of purchase is necessary before warranty work can be carried out. This does not affect your statutory rights.
Farmer Autocare Limited is conscious that you trust us with private information which we need to process your order.
You have our assurance that your information will not be shared outside the Farmer Autocare Group with any other organisations except, our chosen payment card service provider.
When you make a booking through this website for an MOT, Battery or Service at Farmer Autocare or you place an order on this website to purchase tyres to be fitted by Farmer Autocare you can, but need not, pay in advance. On completing the booking process we will send you an email confirming receipt of your booking and/or order which will contain the details of your booking and/or order. This email will be your order confirmation unless it is for an MOT test when it will confirm your request for a specific booking confirmation. Such a booking and/or order by you represents an offer to Farmer Autocare to purchase services from Farmer Autocare which, notwithstanding the taking of payment from you by Farmer Autocare, is only accepted by Farmer Autocare to form a contract between you and Farmer Autocare when Farmer Autocare send the Order Confirmation to you. In the event that Farmer Autocare take payment from you before the contract is formed and thereafter Farmer Autocare do not accept your offer and/or do not issue an Order Confirmation to you, Farmer Autocare shall make a full refund of your payment to you. Any services or products to be fitted on the same booking and/or order which Farmer Autocare have not confirmed in an Order Confirmation do not form part of that contract. In the case of a request for an MOT booking the centre manager will contact you the following morning to confirm a fixed time when your MOT can be carried out.
We retain the right to refuse to accept any booking order solely at our discretion. If we are concerned that you are attempting to place an order dishonestly, fraudulently, by impersonating someone else or are attempting to use payment details which have been stolen we will make additional checks as to your standing and if appropriate involve external authorities.
These terms are the only terms upon which Farmer Autocare is prepared to deal with a purchaser of its services through this website and they shall govern the contract arising from any order made through this website that is accepted by Farmer Autocare to the entire exclusion of all other terms or conditions.
Our pricing is inclusive of UK Value Added Tax. Offers are for retail customers only and all transactions are in UK Sterling only.
We will do our best to fulfil your order but as our website contains a large number of goods and services and it is always possible that, despite our best efforts, some of the goods and/or services listed on this website are incorrectly priced. We verify the prices included in your order to us as part of our processing procedures so that, where goods and/or services are incorrectly priced we may, at our discretion, either contact you for your instructions in relation to your order or reject your order and notify you of such rejection.
All quotations are valid for 14 days from the date of issue, unless they include a specific promotional offer which has an earlier expiry date. The expiry date of promotional offers will be clearly marked.
The price of the goods and/or services shall be the price specified by Farmer Autocare in the Order Confirmation it issues to you.
Unless otherwise stated, the cost of fitting any parts purchased is included in your quotation.
Farmer Autocare Limited reserves the right, before the relevant contract is formed in accordance with these terms and conditions, to change the price of the goods.
Once work has started you will be informed immediately of any additional work identified. A new printed quotation will be produced on request and work will only be carried out with your agreement.
Transactions are only to be made through this website by residents of and/or individuals located in the United Kingdom.
All services ordered or booked on this website are carried out at one of our Centres in Scotland, certain products and services may not be available in some locations.
Information about our products, services and guarantees
Farmer Autocare Limited offers an extensive range of automotive aftermarket products and services. This includes but is not limited to the supply and fitting of:
In addition, Farmer Autocare Limited is licensed by DVSA to provide MOT testing.
Farmer Autocare Limited offers the following product guarantees. The guarantees are not transferable and apply only to the person who purchased the original parts. If you would like further details please contact us our any of our centre managers. Please also retain your invoice, as this may be needed if you require to make a claim. These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.
Tyres are covered against manufacturing defects throughout the legal life of the tyre. Only tread used will be charged for if replacement is necessary provided the tread depth does not exceed the minimum legal requirements. Tyres may have to be to their manufacture for inspection.
We offer free puncture repair for our range of Classic tyres (tyres that can be repaired will be repaired and not replaced under this guarantee). Plus free rebalancing and valve replacement for the legal life of the tyre. Plus, In addition to the manufacturer’s warranty, our Classic tyre range will be guaranteed against accidental damage caused by kerbs or potholes. If the tyre is damaged and is not suitable for repair, replacement will be made on the following basis:
The level of discount applied is calculated on the remaining tread depth of the damaged tyre. The discount is applied to the current replacement price at the time of exchange. N.B. This guarantee does not apply to any vehicle being used in the trade of private hire, taxis or used in off road/or competitive sports. The guarantee is void if the damage is caused by criminal or malicious damage.
All service components and mechanical parts fitted by Farmer Autocare Limited are guaranteed for 12 months or 12,000 miles.
Farmer Autocare limited guarantees any brake pads and brake shoes fitted by us for 12 months or 12,000 miles full replacement including guarantee should these wear to unserviceable condition provide that no other part than that fitted is responsible for the damage. . N.B. This guarantee does not apply to any vehicle being used in the trade of private hire, taxis or used in off road/ or competitive sports. The guarantee is void if the damage is caused by criminal or malicious damage.
Wheel Alignment is affected by road conditions, vehicle mechanical condition and driving circumstances and therefore adjustment by our fitters cannot be guaranteed by Farmer Autocare Limited, however within 14 days following adjustment we will examine and re-adjust free of charge the alignment should you believe your vehicle requires it.
All batteries purchased from Farmer Autocare Limited are guaranteed by manufacture warranty. The warranty cover varies in accordance with the specification details of this will be included on your invoice, which must be retained should you wish to make a claim.
Our Recharge service warrants a reduction of 10% on the car’s coolest vent temperature before recharge, if this is not achieved there will be no charge.
Just take your vehicle to your nearest Farmer Autocare Centre together with a copy of the relevant invoice and our Centre Manger will guide you through the process. Parts failing as a result of criminal or malicious damage, fire, theft or where the parts have been repaired by another garage or individual or used for competitive motorsport or on a taxi are excluded. All farmer Autocare guarantees are in addition to and do not distract from your statutory rights.
Farmer Autocare Limited reserves the right to update and or/amend the terms and conditions contained on this site without prior notice.
Introduction
Welcome to Farmer Autocare Limited’s privacy policy.
We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or attend at our premises and tells you about your privacy rights and how the law protects you.
This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy here. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED?
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
10. GLOSSARY
This privacy policy aims to give you information on how we collect and process your personal data through your use of this website and/or when you come into our premises to purchases either goods or services.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Farmer Autocare Limited is registered in Scotland with Company Registration Number SC246050. Our Registered Office is: Thain House, 226 Queensferry Road, Edinburgh, EH4 2BP. Farmer Autocare Limited is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Full name of legal entity: Farmer Autocare Limited
Email us: Contact form
Postal address: Thain House, 226 Queensferry Road, Edinburgh, EH4 2BP.
Telephone number: 0131 332 4900
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) in Scotland, the supervisory authority for data protection issues (Scotland@ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via letter, email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a new customer | (a) Identity (b) Contact |
Performance of a contract with you |
| To process and deliver your order including:
(a) Manage payments and charges |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include:
(a) reminding you that your MOT and or service is due; |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we use |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what products or services may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Those rights are described on the Information Commissioner’s website available here. If you wish to exercise any of those rights, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Internal Third Parties
Other franchisees acting as joint controllers or processors and who are based in the United Kingdom.
External Third Parties
We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.
Farmer Autocare Limited may also use such reviews in other promotional material and media for our advertising and promotional purposes.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
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